An escrow to assure that the online seller of goods gets paid only after the purchaser has received the goods and has had a certain time to inspect them. Subdivided into five steps, each building on the previous one:

1. Seller Gerry's Grapes uses a Template Agreement and Arbitration Rules in a form Agreement (step 1)
2. Purchaser Roberta Robinson adds her name and specifies the goods, creating an Order that is a second version of the Agreement (step 2)
3. The parties sign the contract and get a final version of the Agreement (step 3)
4. There is a problem with the goods and Roberta files a claim (step 4)
5. Gerry responds (step 5)